Ron Kaufman - Biography
Ron Kaufman is one of the world’s leading thought leaders on service excellence and building vibrant service cultures.
He is passionate about helping leaders, teams and organizations deliver better service, show genuine care and create sustainable value – for customers, employees and society. Author of the New York Times bestseller “Uplifting Service!” and 14 other books on service, business and motivation, Ron is a fixture in the global discourse on service quality and customer experience.
His innovative concepts for learning, leadership and cultural development have been published in the New York Times, the Wall Street Journal and the Harvard Business Review, among others. For years, he has been recognized by the Global Gurus Research Agency as the world’s leading expert on customer experience.
Ron Kaufman Lecture topics
- The future of service is caring
- Transforming the customer experience
- Increasing sales through exceptional service
- Harnessing the power of a nurturing service culture
- Creating sustainable partnerships for the future
Speaker Magazine ranks Ron Kaufman among the “Top 25 Who’s Hot” speakers. His inspiring keynotes and interactive workshops – both on stage and digitally – inspire millions worldwide. He brings over 30 years of experience working with international companies, governments and educational institutions.
Ron Kaufman is the founder of a global education and consulting firm that helps organizations delight customers, optimize processes, clearly position brands and build a sustainable service culture.
He has lived in Singapore since 1990, where he has helped Singapore Airlines and the government, among others, develop national service initiatives. He is a graduate of Brown University, a passionate diver, co-founder of Asia Professional Speakers and a member of the Ultimate Frisbee Hall of Fame – as a global ambassador of the “Spirit of the Game”.
Together with his wife Jen, he is committed to strengthening service and caring as an attitude – today and in the future.